Questions and Answers

 West Des Moines, Iowa

1-515-225-2015

Do I have to be a "Christian" in order to receive services? Our goal is to meet you where you are in your journey of life. Every individual's journey is different, and each individual may or may not view spirituality as an important element in the therapy process. Whatever spiritual or non-spiritual orientation you bring to Glen Haven Counseling, we will provide support, understanding and respect.

Will my sessions be confidential? What you discuss during the course of therapy with a psychologist or therapist is confidential. This means the information you reveal will not be discussed with others without your knowledge and consent. Your records will not be sent or shown to others without a signed release from you.  Others will not know that you have been to this office unless you inform them. An "exception to confidentiality" would be situations of potential harm to oneself or another (suicide, homicide, child or elder abuse/neglect), your therapist may have a duty by law to warn the person or family members or file a report regarding such information.

What happens at my first session?
Our goal for your initial session is to make sure the therapist is​ able to address your needs and concerns - a comfortable and compatible client/counselor match is important. The first session or two will focus on your present concern along with a brief history of your problem. Following sessions can focus on a variety of things including exploration of how the problem became present and development and collaboration of treatment goals.

What are your fees? Most individuals have insurance coverage and a copay, co-insurance or deductible may apply. Fees, without using insurance, are $200 for an initial visit and $180 for follow-up visits.

What insurance companies does Glen Haven Counseling Resources contract with? Glen Haven Counseling contracts with various insurance companies. Some therapists contract with certain companies, while others do not. To check on benefit coverage, please call your insurance mental health plan. Please bring your insurance card to your first visit and a photo copy will be made.

What if my spouse attends a session with me because I want him/her to know what I am working on with my therapist?Am I charged double the fee because there are two people in the room? No. You are only billed for the therapeutic time and for the procedure applied.

Does Glen Haven Counseling prescribe medication? No. Glen Haven Counseling does not provide psychiatric services. However, if applicable the therapists will provide coordination of care with your physician to assist you in obtaining a prescription for medication.

What ages of people do therapists at Glen Haven Counseling Resources treat? Glen Haven typically treats individuals from ages 5 to 100+. Some clients will require special needs based on their circumstances. In some of these cases, referrals to other agencies may be required for specific treatment issues.

What if I feel there is something wrong with me, but I'm just not sure? Do therapists do a test to clarify a diagnosis? ​Yes, we have therapists who use a variety of tests to clarify a diagnosis in order to provide better treatment. Please see information regarding testing.